- Due to the potential for damage to plants during return shipping, exchanges are exclusively available for accessories.
- If you wish to return or exchange a product in the accessory category, you must inform the COCODEMA team within 15 days.
- We kindly remind you that shipping costs for returns or exchanges are to be covered by the sender. COCODEMA is unable to accept liability for any shipping-related issues that may arise during the return or exchange of your items.
- We kindly request that returned items be packaged with the utmost care to prevent any damage during transit. We appreciate your understanding that we cannot accept returns for items that arrive damaged.
- We want to make your return or exchange experience as seamless as possible. Please reach out to us via email, providing the reason for your request, to receive return/exchange authorization before shipping your item.
- Returned items must include all accessories, gifts, and original, undamaged packaging.
- To facilitate your return/exchange, we will provide you with a carrier code after your request is approved. Please be aware that the cost of shipping/courier services for the returned item, using this code, will be covered by you.
- To ensure your claim for shipping damage is valid, please obtain a damage report from the carrier upon delivery. Without this, we cannot process your claim.
- We will begin processing your refund as soon as your returned item arrives. After ensuring the item complies with our return policy, Cocodema Tasarım will issue a refund to your credit card. The refund will appear as a 'positive balance' on your card statement within 15 business days, based on your bank's processing times. We appreciate your understanding that this timeframe is managed by your bank, and we have no control over it.